Government IT Services for Towns, Counties, and Public Safety Agencies

Yes. We operate as a CJIS-aware service provider. We map our managed services controls to all 180 primary controls in CJIS Security Policy v6.0 (released December 27, 2024) and produce evidence packets aligned to the October 1, 2027 P2–P4 audit deadline across the technical, physical, and information-handling control families. Personnel vetting (fingerprint background checks, agency clearance) is administered by your agency under the direction of the CJIS Systems Officer; for direct CJI access, we coordinate handoffs with your agency-cleared staff or a CJIS-vetted partner technician engaged for the specific work.

Yes. We are an MSP operating since 2001 with an active municipal practice, and police department IT is a focus area we are actively building toward. Our engagement model is designed for CJI workstation management, MDT laptop fleets, body-cam evidence retention, CAD and RMS vendor coordination, and the audit-prep path to the New Jersey State Police CJIS Systems Officer. Direct hands-on access to CJI-bearing systems is structured around your agency-cleared staff and, where required, a CJIS-vetted partner technician retained for the specific scope (see “How do you handle direct CJI access on our systems?” below).

We design retention schedules into the Microsoft 365 tenant and the file-server architecture so that OPRA / FOIL requests are answered from a search rather than a scramble. That includes mailbox retention policies, document-library labels, and audit logging tuned to the record types your state requires. The clerk’s office can run searches without an IT ticket, and the trail is defensible if the request is challenged.

NJCCIC publishes alerts and threat intel for the entire state. That is a broadcast model. Our 24/7 SOC consumes those feeds plus MS-ISAC and CISA, then correlates them against your specific environment, your endpoints, your firewall logs, and your identity provider. NJCCIC tells everyone something is happening; we tell you whether it is happening to you, and we contain it.

Yes. We support cooperative purchasing and state-contract procurement vehicles common in municipal IT, including Sourcewell, NASPO ValuePoint, and the New Jersey State Contract program where applicable. We also work with shared-services arrangements between municipalities and authorities, and with grant-funded engagements under ARP State and Local Fiscal Recovery and IIJA cybersecurity programs. Our finance team will work with your QPA or business administrator on the right vehicle.

We support the IT and network infrastructure that surrounds election operations: clerk-office systems, election-night reporting connectivity, polling-place network readiness, and pre-election tabletop exercises. We do not service voting machines or tabulators directly; those are owned by the County Board of Elections and the certified vendor. We coordinate with the Board on the systems that touch theirs.

GovRAMP, rebranded from StateRAMP in February 2025, is the cloud authorization program for state, local, tribal, and educational agencies. It applies whenever you procure SaaS or cloud services that handle non-public data: permitting platforms, citizen-engagement tools, public-safety SaaS, and similar. We help vet vendor GovRAMP status during procurement so you do not deploy a tool that will fail your next audit.

Our incident response runbook for municipal ransomware activates within minutes: isolate, preserve evidence, notify your insurer’s breach coach, coordinate with NJCCIC and the FBI field office, and start a parallel recovery from immutable backups while forensics runs. Because we test the recovery quarterly, the recovery path is rehearsed, not improvised. Recovery time targets depend on the system tier and the testing cadence; the goal of the runbook is to bring email, finance, and core operational systems back within hours rather than days, with full restoration timing scoped to your environment.

Direct hands-on-keyboard access to CJI-bearing systems is restricted to personnel cleared by your agency under CJIS Security Policy personnel security requirements. We design our engagement model so the work that touches CJI is either performed by your in-house CJIS-cleared staff (with us providing remote engineering support, runbook design, and monitoring) or, where direct access is required, escalated to a CJIS-vetted partner technician retained for the specific scope. Either way, we keep the chain of custody and the evidence trail your CJIS Systems Officer needs at audit time.

Yes. That is our Tier 3 engagement model. We define a RACI matrix with your in-house team that lays out who owns what across helpdesk, infrastructure, security, and compliance. We typically take after-hours coverage, weekend escalations, vacation backfill, and specialty work like CJIS audit prep or M365 tenant hardening, while the in-house director continues running daily operations.

Yes. Our engagement model is built for county departments, sewer authorities, water authorities, redevelopment agencies, parking authorities, and housing authorities. The control framework is the same as the municipal model; the headcount, board governance, and procurement structure differ. We size the engagement to the entity, including shared-services arrangements with a parent municipality where one already exists.

Yes. PCI DSS 4.0’s full requirements (including the new authentication and segmentation controls that took effect March 31, 2025) apply to any agency that accepts cards online: tax collection, parking, court fines, recreation registration, utility billing. We design the network, segmentation, and logging to keep PCI scope as narrow as possible and produce the evidence the acquiring bank’s QSA expects at attestation time.