Business VoIP Phone Systems, Fully Managed by Your MSP

A managed VoIP phone system is a hosted, cloud-based business phone service where a Managed Service Provider handles installation, SIP configuration, security, monitoring, and support. Calls travel over your internet connection instead of copper lines, and the entire platform is administered for you. Pair it with our Managed IT Services to keep the underlying network tuned.

Most business VoIP plans bill per user per month. Our Standard plan starts at $18.95 per user per month with unlimited US calling, and our Plus plan at $32.95 per user per month adds call queues, recording, analytics, and CRM integrations. Non-profit pricing is often well below the published rate. All prices exclude applicable taxes and regulatory fees. Volume discounts apply at 25, 50, and 100+ seats. There is no long-term contract.

Yes, when configured properly. We deploy with SIP TLS encryption for signaling, SRTP for media, geo-fencing on outbound dialing to block toll fraud, rate limiting, and tightly scoped firewall ACLs. The same security stack is part of our broader Managed Cybersecurity practice.

Yes. Number porting is included. We submit the Letter of Authorization to your current carrier, plan a port date, and assign temporary DIDs so testing happens before the cutover. Most ports complete in 7 to 21 business days depending on the losing carrier.

Calls automatically reroute to staff mobile apps so the office phone keeps ringing on every employee’s smartphone. SIP trunks land in geographically separate data centers, so a single regional outage does not kill the platform. We also recommend pairing VoIP with a business continuity plan for the rest of your stack.

It is, when the carrier and the network are right. We target a 99.99% platform uptime, run QoS on every managed network, and monitor SIP trunk health continuously. Call quality is typically equal to or better than traditional landlines on a properly tuned connection.

For most businesses, yes. Hosted VoIP delivers everything a traditional PBX did (auto attendants, queues, voicemail, conferencing) plus mobile and remote-work features that a copper PBX cannot. Older fax workflows and a few alarm dialers are the typical exceptions, and we plan around those during discovery.

Yes. Each user gets a desk phone, a mobile app, and a desktop softphone tied to the same extension. Call from home, the office, or a hotel and the caller ID, recording, and queue rules all behave the same way. This pairs naturally with Microsoft Teams for chat and meetings.

Yes, in our Plus tier. Skill-based routing, queue position announcements, agent presence, supervisor barge and whisper, and live wallboards are all available. Most SMB call-center needs are covered without paying for a separate contact-center platform.

Yes. Click-to-dial, screen pops, automatic call logging, and presence sync work with most major CRMs (HubSpot, Salesforce, Zoho, Dynamics) and with Microsoft 365 directories for single sign-on and contact lookup.

Most deployments are live within three to five weeks. The number-port window with your existing carrier is usually the longest step. Hardware install, network tuning, and user training run in parallel during that window.

The VoIP platform is delivered remotely to businesses anywhere in the United States. Physical installation, cabling, and on-site support are provided across Northern and Central New Jersey, the New York metro, Eastern Pennsylvania, and South Florida (Broward, Miami-Dade, and Palm Beach counties).