About On-Site Technology

On-Site Technology is a family-owned managed IT services provider (MSP) founded in 2001 by Lou Garcia. Headquartered in Clifton, New Jersey with a second office in Ft. Lauderdale, Florida, we provide managed IT, cybersecurity, CMMC compliance, cloud services, backup/disaster recovery, and VoIP to businesses with 10 to 500 users across New Jersey, New York, Pennsylvania, and South Florida.

MSP stands for Managed Services Provider. An MSP delivers ongoing IT management, monitoring, security, and support to businesses on a subscription basis — replacing or augmenting an in-house IT department. On-Site Technology has operated as an MSP since 2001, serving small and mid-sized businesses across the Northeast and South Florida.

On-Site Technology was founded in 2001 by Lou Garcia as an IT consulting firm. Over 25 years we’ve evolved into a full managed services provider with strategic partnerships across Microsoft, Cisco Meraki, SonicWall, Datto, Veeam, VMware, and Microsoft Azure.

Our headquarters is at 164 Brighton Rd, Clifton, NJ 07012 and our South Florida office is at 1451 W Cypress Creek Rd, Suite 300, Ft. Lauderdale, FL 33309. Both offices are reachable at (973) 777-7227.

We provide on-site and remote IT services across four states: New Jersey (Northern and Southern), New York, Pennsylvania, and South Florida (Broward, Miami-Dade, and Palm Beach counties). Remote helpdesk and monitoring run 24/7 for clients anywhere in our service region.

We specialize in small and mid-sized businesses with 10 to 500 users. Our service model is built around companies that need enterprise-grade infrastructure and security but don’t have the budget or headcount for a full in-house IT department. We also support larger clients with hybrid models that complement their existing internal IT team.

We have deep experience in manufacturing and warehousing, professional services (legal, accounting, consulting), healthcare, education, government and municipal, and non-profit. Our CMMC practice specifically serves DoD manufacturers and subcontractors who need NIST 800-171 and CMMC Level 2 compliance.

Lou Garcia founded On-Site Technology in 2001. He has over 25 years of IT industry experience and launched the company to bring enterprise-grade IT infrastructure and support to small and mid-sized businesses that couldn’t afford in-house IT staff. Lou continues to personally review every new client engagement.

Yes. On-Site Technology is a Microsoft Partner with active certifications and partner status across Microsoft 365, Microsoft Azure, Windows Server, and Active Directory. Our Microsoft Partner status gives clients direct access to enterprise licensing, priority Microsoft support escalations, and pre-release feature access.

We maintain active partnerships and technical certifications with Microsoft (Microsoft 365, Azure, Windows Server, Active Directory), Cisco Meraki, SonicWall, Datto, Veeam, VMware, and Microsoft Hyper-V. These partnerships give our clients priority vendor support, enterprise licensing, and access to technology roadmaps before they reach general release.

Yes. Our network operations center (NOC) provides 24/7/365 monitoring across every managed client environment, with on-call engineering coverage for after-hours incidents. Critical alerts are triaged immediately, and we maintain a <15-minute average response SLA on submitted tickets.

Our average ticket response time is under 15 minutes. That means a real engineer is actively working on your issue — not just acknowledging the ticket — within 15 minutes of submission during business hours, and on-call coverage runs 24/7.

Managed IT pricing is structured per user per month and varies by tier. Our Basic, Standard, and Premium tiers cover progressively richer combinations of monitoring, helpdesk, cybersecurity, backup, and compliance support. Use our free IT Cost Calculator for an instant estimate based on your user count and add-ons, with a side-by-side comparison to break-fix.

Yes. We operate a dedicated compliance practice covering CMMC Level 2 readiness, NIST 800-171, HIPAA, SOC 2 preparation, and audit support. We’ve also built a free CMMC Readiness Checker that walks through all 14 domains so you can self-assess before engaging an assessor.

Three things: (1) family-owned accountability — the founder still reviews every new engagement, no offshore handoffs; (2) a <15-minute average response SLA with real engineers, not scripted call-center agents; and (3) we take on the problems other MSPs refuse — CMMC audits, ransomware recovery, failed migrations, and complex hybrid-identity environments. Our transparent per-user pricing is published on our cost calculator.

Call us at (973) 777-7227 or use our contact form to schedule a no-obligation IT assessment. We’ll review your current environment, identify gaps, and provide a transparent proposal — no pressure, no long-form sales process.