Your workstations and network hardware represent important assets both in monetary terms and business value. In order to operate at top productivity and extend their useful life, these assets must be carefully maintained. On-Site Technology’s network maintenance services ensure that this equipment is proactively monitored and routinely serviced so it is optimized for your users. Take advantage of a free evaluation of your network. On-Site Technology experts will identify any problems and recommend solutions for your unique technology requirements.

• Server Maintenance:
  
  Our comprehensive server maintenance program includes preventative measures to reduce downtime and business interruption. We evaluate your servers’ backup, antivirus, email, RAID, critical updates and cooling system operations. We will also go the extra mile to clean temporary files, inspect the hard drive and memory allotments. Regular defragmentation is run to further maximize the performance of your vital servers.  
  
  
   
• Network Maintenance and Security:
  
  It’s easy to think that with such advanced technology our network systems shouldn’t incur the same problems as simpler machines. But even with cutting-edge computers, the underlying fact is that these systems are complex collections of machines performing millions of calculations. In addition, networks are required to protect your valuable data from human error, viruses and spyware. For this reason, your network and the data it contains are your most valuable asset. On-Site Technology has the expertise to develop the most effective and affordable method of maintaining and securing your networks.  
  
   
• Intrusion Protection:
  
  On-Site Technology is a proud Sonicwall, Postini, and Trend Micro reseller. We employ Sonicwall’s proven firewall technology to protect your network from unauthorized users and intruders. We further protect your network from the enormous damage that can result from virus attacks. Trend Micro’s Client, Server and Messaging Anti-Virus Suites offer advanced protection from viruses. Your email systems are another opportunity for security breaches. With Postini's email filtering and encryption systems we enable you to filter all unwanted emails, while keeping legitimate emails secure. These effective security applications keep potentially damaging emails from ever reaching user desktops.

In order for each individual user to add value to the business, their workstations must work efficiently. The last thing that any business wants is lost productivity due to a lack of access to their technology equipment.

Our workstation maintenance services include thoroughly cleaning dust, checking vital cooling system fans, and verifying the status of all anti-virus, adware and spyware program scans. We also apply critical Microsoft updates, clean temporary files and run defragmentation on each workstation. On-Site Technology takes pride in knowing that the investment made in your workstations is protected and optimized.

One of the most challenging issues facing IT departments is properly supporting the end user so they achieve maximum productivity. To do so, IT staff must optimize the productive time of the user’s desktop and protect the value of these assets.

Today’s employees have expectations of 24 x 7 accessibility to their desktops through email, Internet, and mobile devices. Managing these expectations requires skilled support specialists, adequate technologies and superior communication with the end user.

We service your remote and traveling users with the latest secure remote access tools, so that they’re productive when on the go. Microsoft's integrated remote support applications enable us to take control of your desktops, mobile devices, and servers, just as if we were physically present. By utilizing effective remote support, On-Site Technology is able to reduce your support expenditures by minimizing the number of on-site service calls. This allows your issues to be resolved faster, making your users more productive, and minimizing costs at the same time.

The proliferation of mobile devices within organizations has raised the need to offer comprehensive support for this category of computing. Mobile devices require support management similar to laptop computers. Because of email, Internet and Intranet access, large data contents and the ability to run complex software applications, these devices require supporting infrastructure to protect them. Because their typical working environment is remote or wireless operation, they are also subject to increased loss and theft. On-Site Technology will develop a program that reduces your total cost of ownership and decreases device downtime by centralized management of your mobile or wireless devices. We will also provide end-user help desk solutions for the hardware and accompanying software applications.

The mission of modern help desks is to support business value and end-user productivity and satisfaction. In most cases, the help desk is the first line of defense. Its effectiveness is mission-critical as it is commonly the first, and sometimes only, point of contact for the end users. On-Site Technology has created a unique model for delivering high quality support while maintaining cost efficiencies. Our personalized assistance is provided via both phone and email for desktops, laptops, servers, email, WAN/LAN (Internet/network), wireless, mobile devices and printers. During phone support, we can even access your server to modify network users and perform changes such as:  

 

• Resetting or changing passwords
• Troubleshooting client-side and server-side email issues
• Setting file and application permissions
• Installing updates
• Resetting services
• Checking backups and performing remote file or folder restorations
• Rebooting servers

Help desk tickets are submitted and are triaged according to their severity. Most issues are quickly resolved via email and phone support. If troubleshooting is still required, on-site service calls will be promptly scheduled to rectify the problem.